FAQs

What are Royal Rewards?

Royal Rewards is the Frequent Guest Loyalty Program of Royal Orchid Hotels

Members are entitled to special privileges and also earn reward points on their billings these points can be redeemed for either room nights, exclusive gifts, dining & gift vouchers from our exclusive Royal Rewards catalogue.

What are the benefits and advantages I can expect from the Royal Rewards program?

The benefits and advantages of the Royal Rewards program are mentioned below:

Silver

  1. Save 20% on Spouse Stay
  2. Save 5% on Laundry

Gold
  1. Express check in
  2. Express check out
  3. Complimentary usage of Business Centre & Wi-Fi facility
  4. 500 bonus points on tier upgrade
  5. Save 50% on Spouse Stay
  6. Save 10% on Laundry
  7. Save 10% on F&B

Platinum
  1. Express check in
  2. Express check out
  3. Late check out at 3 pm (Subject to availability)
  4. Complimentary usage of Business Centre & Wi-Fi facility
  5. Complimentary stay for one room night at Shimoga, Hospet, Mysore or Mussoorie on tier upgrade
  6. Complementary spouse stay
  7. Save 15% on Laundry
  8. No cancellation charges
  9. Room upgrade(Subject to availability)
  10. Save 20% on F&B

What are the participating Royal Orchid properties where the Royal Rewards program is applicable?

  1. Hotel Royal Orchid, Bangalore
  2. Royal Orchid Central, Bangalore
  3. Regenta Place Cunningham, Bangalore
  4. Regenta Central Deccan, Chennai
  5. Royal Orchid Suites, Bangalore
  6. Royal Orchid Central, Shimoga
  7. Regenta Central Hearld - Mysore
  8. Royal Orchid Resort & Convention Centre
  9. Royal Orchid Metropole, Mysore
  10. Regenta Inn, Airport Road Bangalore
  11. Royal Orchid Brindavan, Mysore
  12. Hotel Royal Orchid, Jaipur
  13. Regenta Central Harimangla, Bharuch
  14. Royal Orchid Central, Vadodara
  15. Regenta Central Hestia, Dahej
  16. Regenta Central Antarim Ahemdabad
  17. Royal Orchid Central, Kireeti, Hospet
  18. Regenta Central, Rajkot
  19. Regenta Resort, Bharatpur
  20. Regenta Resort Vanya Mahal, Ranthambore
  21. Regenta Inn, Vadodara
  22. Regenta Central Jal Mahal, Jaipur
  23. Regenta Central Klassik Ludhiana
  24. Royal Orchid Fort Resort Mussoorie
  25. Regenta Vilas Dehradun
  26. Regenta Central Jaipur
  27. Regenta Resort Pushkar Fort
  28. Hotel Central Blue Stone, Gurgaon
  29. Regenta Resort Tarika, Jim Corbett
  30. Regenta Orkos, Haridwar
  31. Regenta Central Amritsar
  32. Regenta Central Harsha, Vapi
  33. Regenta Central The crystal
  34. Regenta Resort Soma Villa
  35. Royal Orchid Central, Pune
  36. Royal Orchid Golden Suites, Pune
  37. Royal Orchid Beach Resort & Spa, Goa
  38. Regenta Resort, Bhuj
  39. Royal Orchid Central Grazia, Navi Mumbai
  40. Regenta Orkos, Kolkata
  41. Regenta Resort Varca Beach
  42. Regenta MPG Club, Mahabaleshwar
  43. Regenta Inn Larica, Kolkata
  44. Regenta Central Cassia, Chandigarh
  45. Regenta Almeida Zirakpur, Chandigarh India
  46. Regenta Central Rs, Chennai
  47. Regenta Inn The Dwarka, Dwarka
  48. Regenta Central, Indore
  49. Royal Orchid central, Jaipur
  50. Regenta Central Hotel & Convention Centre, Nagpur
  51. Regenta Central North Goa
  52. Regenta Central Point Srinagar

How does one become a member of the Royal Rewards program?

You can either enrol online by completing the online enrolment form and start earning points on your first stay OR by completing the enrolment form at the front desk at any of our participating properties.

To enjoy your membership benefits, we request you to quote your Royal Rewards membership number while making reservations. Please also present your membership card at check-in and while settling your bills.

How will I receive my Royal Rewards program membership card?

On enrolling online you will receive an e-card, a printed copy of which can be presented at the front desk of any of our participating properties.

If you enrol at the front desk of our participating properties, you will be handed over a membership card, along with a copy of the Royal Rewards brochure.

On upgrading to a higher tier, we will mail a personalized membership card to your postal address.

Can I get a duplicate card in the event of loss, damage or theft?

You can place a request for loss of card at royalrewards@royalorchidhotels.com.

Can I manage my account online?

On enrolment, we will mail you your personal online account details with login ID and password for the Royal Rewards program. By logging in, you can check your point balance, account history and gift redemption options.

What are the redemption options I can avail of?

You can redeem your reward points for room nights or for gift vouchers/ gifts from our online redemption catalogue.

Is there an expiry date on my points earned and membership?

The points you have earned will expire on completion of a minimum of two years from the date of earning. However, your membership is for life and will not expire.