FAQs

What are Royal Rewards?

Royal Rewards is the Frequent Guest Loyalty Program of Royal Orchid Hotels

Members are entitled to special privileges and also earn reward points on their billings these points can be redeemed for either room nights, exclusive gifts, dining & gift vouchers from our exclusive Royal Rewards catalogue.

What are the benefits and advantages I can expect from the Royal Rewards program?

The benefits and advantages of the Royal Rewards program are mentioned below:

Silver

  1. Save 20% on Spouse Stay
  2. Save 5% on Laundry

Gold
  1. Express check in
  2. Express check out
  3. Complimentary usage of Business Centre & Wi-Fi facility
  4. 500 bonus points on tier upgrade
  5. Save 50% on Spouse Stay
  6. Save 10% on Laundry
  7. Save 10% on F&B

Platinum
  1. Express check in
  2. Express check out
  3. Late check out at 3 pm (Subject to availability)
  4. Complimentary usage of Business Centre & Wi-Fi facility
  5. Complimentary stay for one room night at Shimoga, Hospet, Mysore or Mussoorie on tier upgrade
  6. Complementary spouse stay
  7. Save 15% on Laundry
  8. No cancellation charges
  9. Room upgrade(Subject to availability)
  10. Save 20% on F&B

What are the participating Royal Orchid properties where the Royal Rewards program is applicable?

  1. Regenta Central Antarim, Ahmedabad
  2. Regenta Inn Embassy, Ajmer
  3. Regenta Central, Amritsar
  4. Hotel Royal Orchid, Bangalore
  5. Royal Orchid Central, Bangalore
  6. Ramada Hotel, Bangalore
  7. Royal Orchid Resort & Convention Centre, Bangalore
  8. Royal Orchid Suites, Bangalore
  9. Regenta Inn, Airport Road Bangalore
  10. Regenta Central Harimangla, Bharuch
  11. Regenta Resort, Bhuj
  12. Regenta Almeida Zirakpur, Chandigarh
  13. Regenta Central Deccan, Chennai
  14. Regenta Resort Century, Dandeli
  15. Regenta LP Vilas, Dehradun
  16. Royal Orchid Beach Resort & Spa, Goa
  17. Regenta Resort Varca Beach, Goa
  18. Central Blue Stone, Gurgaon
  19. Royal Orchid Central, Kireeti, Hampi
  20. Regenta Orkos, Haridwar
  21. Hotel Royal Orchid, Jaipur
  22. Royal Orchid Central, Jaipur
  23. Regenta Central Jal Mahal, Jaipur
  24. Regenta Central, Jaipur
  25. Regenta Resort Tarika, Jim Corbett
  26. regenta Orkos, Kolkata
  27. Regenta Inn Larica, Kolkata
  28. Regenta Central Klassik, Ludhiana
  29. Regenta MPG Club, Mahabaleshwar
  30. Royal Orchid Fort Resort, Mussoorie
  31. Royal Orchid Brindavan Garden Palace & Spa, Mysore
  32. Royal Orchid Metropole, Mysore
  33. Regenta Central Herald, Mysore
  34. Hotel Royal Orchid, Nairobi
  35. Royal Orchid Central Grazia, Navi Mumbai
  36. Royal Orchid Central, Pune
  37. Royal Orchid Golden Suites, Pune
  38. Regenta Central, Rajkot
  39. Regenta Resort Vanya Mahal, Ranthambore
  40. Royal Orchid Central, Shimoga
  41. Royal Orchid Central, Vadodara
  42. Regenta Inn, Vadodara

How does one become a member of the Royal Rewards program?

You can either enrol online by completing the online enrolment form and start earning points on your first stay OR by completing the enrolment form at the front desk at any of our participating properties.

To enjoy your membership benefits, we request you to quote your Royal Rewards membership number while making reservations. Please also present your membership card at check-in and while settling your bills.

How will I receive my Royal Rewards program membership card?

On enrolling online you will receive an e-card, a printed copy of which can be presented at the front desk of any of our participating properties.

If you enrol at the front desk of our participating properties, you will be handed over a membership card, along with a copy of the Royal Rewards brochure.

On upgrading to a higher tier, we will mail a personalized membership card to your postal address.

Can I get a duplicate card in the event of loss, damage or theft?

You can place a request for loss of card at royalrewards@royalorchidhotels.com.

Can I manage my account online?

On enrolment, we will mail you your personal online account details with login ID and password for the Royal Rewards program. By logging in, you can check your point balance, account history and gift redemption options.

What are the redemption options I can avail of?

You can redeem your reward points for room nights or for gift vouchers/ gifts from our online redemption catalogue.

Is there an expiry date on my points earned and membership?

The points you have earned will expire on completion of a minimum of two years from the date of earning. However, your membership is for life and will not expire.